Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Please choose carefully as we are unable to exchange or refund items if you change your mind. We may be able to offer an exchange or refund if you are sensitive or react to any of our products (which should not occur, but we do advise all our customers to preform a skin patch test when using our products for the first time). We will require full documented proof of this (and which particular products) to proceed.
While we do double check all of our order before shipping, human errors can occur. If you receive an incorrect item, please do not open the product and contact us immediately. You must contact us within 5 business days.